Q: Does White Glove use Green environmentally, pet and family friendly cleaning Products?

A: Yes all of our products are people, pet and environmentally friendly products. We won’t use something in your home that we wouldn’t use in ours.

Q: Do you clean area rugs?

A: Yes, we offer 2 options… 1. We will clean your rugs in your home or 2. We will pick up your rugs clean them for you and return them (there is a travel charge for this service option).

Q: How often should I have my carpets cleaned?

A: Regular, professional carpet cleanings are necessary for cleaner, healthier air and to increase the carpet life in your home. We recommend cleaning your carpet every 6 to 12 months depending on the activity in your home.

Q: Do I need to vacuum before the crew arrives?

A: A light vacuuming in the traffic areas is recommended but not required.   Also, the equipment is vacuuming the entire time we are cleaning.

Q: How long will it take to clean my carpets?

A: On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Q: Do you move furniture?

A: Yes. We will move furniture up to 50 lbs. Our technicians are professionally trained to move your furniture, and return it to its rightful place when the cleaning is completed. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do request that you remove items off of your furniture like plants, lamps and any small breakable items.

Q: How long will it take for my carpet to dry?

A: Dry time is affected by the humidity, temperature and air flow to the area. It can take anywhere between 4-24 hours for the carpet to completely dry.  Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

Q: After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?

A: As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us @ 847-740-7000 as soon as possible.

Q: Should I have a protector applied to my cleaned carpets?

A: As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

Q: The tag on my furniture recommends a dry cleaning method. Can White Glove clean it?

A: Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.

Q: What can I expect from the restoration experts?

A:  You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.

  • Advise you of what to do to minimize damage until our crew arrives.
  • Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.
  • Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.
  • Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
  • Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
  • Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
  • Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
  • Make sure your home’s structure and contents are dry, to the recommended industry standards.

Q: Are your technicians certified?

A: Yes all White Glove technicians are ….. Certified (I.I.C.R.C.)






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Serving Chicago - Illinois

Suburbs: 847-740-7000 City: 773-877 9300

www.carpetcleaningexpertschicago.com customerservice@carpetcleaningexpertschicago.com

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